Frequently Asked Questions - Qualifying for HOV and Carpool Driver Discounts

Click here for detailed information on HOV Discount Qualifications and Activation 

You will qualify for an HOV toll discount as long as:

  • You have at least two people in the vehicle, such as a driver and a passenger (motorcycles do not require a passenger).
  • You have a valid TollTag, TxTag or EZ TAG account in good standing (i.e. cannot fall into a negative balance)
    • Your Tag must be properly mounted on your vehicle's windshield—including motorcycles—for our scanners to read them.
  • Your trip is during HOV Discount Periods
    • Click here to view the HOV discount periods for TEXpress Lanes.
  • You use the GoCarma app technology 
    • The Regional Transportation Council set a policy to move to more advanced technology to verify HOV status and replace manual enforcement. One smartphone in each registered vehicle is required through the GoCarma technology selected to meet the RTC’s policy.
    • The GoCarma app is an independent platform developed by Carma Technologies Corporation through a contract with the North Central Council of Governments (NCTCOG)
GoCarma is an independent platform managed by NCTCOG, separate from NTTA, TxDOT and Drive On TEXpress. The Regional Transportation Council set a policy to move to more advanced technology to verify HOV status and replace manual enforcement. At least one smartphone in each registered vehicle is required through the GoCarma technology selected to meet the RTC's policy. 
 
As GoCarma is a new technology & application, we recommend that you visit the GoCarma Help Center for live chat support, help with technical questions and how to get started with the new GoCarma technology. Additionally, the GoCarma Call Center is available at 469-606-3920, Monday-Friday; 9am – 5pm CT.